Refund & Cancellation
Last updated: 21 August 2026
How Nuliko works
Nuliko uses a pay-as-you-go credit system. You purchase lesson packs when you're ready — there is no subscription and no recurring charges. See our Pricing page for current rates.
Cancellation
Since there is no subscription, there is nothing to cancel. Your account remains active and your unused purchased credits stay available indefinitely. If you wish to close your account entirely, contact us at hello@nuliko.com.
Our voluntary refund policy
Refunds can be requested within 14 days of purchase for unused lessons. Used lessons are non-refundable. We calculate refunds pro-rata based on how many credits remain unused.
Example (3-lesson pack, £15):
| Lessons used | Refund amount | Window |
|---|---|---|
| 0 of 3 | £15 (full) | Within 14 days of purchase |
| 1 of 3 | £10 (2 unused) | Within 14 days of purchase |
| 2 of 3 | £5 (1 unused) | Within 14 days of purchase |
| 3 of 3 | No refund | — |
After 14 days
After the 14-day window, unused purchased credits remain available for use indefinitely — they do not expire. However, they are no longer eligible for a monetary refund.
If you experience a genuine issue with the service after this period, please contact us and we will consider your circumstances on a case-by-case basis.
Technical failures
If a session fails due to a technical error on our side (e.g. AI service unavailable, feedback not generated), the lesson credit is automatically refunded to your balance. No action is needed — you'll see it restored in your credit history.
Free and earned credits
Free credits (signup bonus, feedback rewards, referral rewards) have no cash value and are not eligible for monetary refund. Free credits expire 14 days after being granted — you will receive email reminders before they expire.
How to request a refund
Email hello@nuliko.com with your account email and the purchase you'd like refunded. We aim to respond within 3 working days. Approved refunds are returned to your original payment method within 5–10 working days.
Your statutory rights
This is our voluntary refund policy. It does not affect your statutory consumer rights under UK law. If digital content is faulty or not as described, you may have additional remedies under the Consumer Rights Act 2015 regardless of the 14-day window above.
Contact
For any refund requests or questions, email hello@nuliko.com.